Frequently Asked Questions
Everything you need to know about shopping for art and home decor at Whistlefish.
What is your standard shipping policy for artwork and gifts?
We offer standard and express shipping options across the UK and internationally. Most orders are processed within 1-2 business days, and tracking information is provided via email once your package has been dispatched.
How are your framed prints packaged to prevent damage?
We take great care in protecting our products. All framed prints are securely wrapped in protective corner padding and heavy-duty corrugated cardboard to ensure they arrive at your home in perfect condition.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy for most items. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange, excluding shipping costs.
Are your greeting cards and paper products sustainably sourced?
Yes, sustainability is at our core. All our greeting cards and stationery are printed on FSC-certified paper and we use carbon-balanced printing processes whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer wholesale opportunities for interior designers?
Yes, we have a dedicated trade program for interior designers and retailers. Please contact our support team or visit our 'Trade' page to apply for a professional account and access wholesale pricing.